Refund Policy for Social Box Limited

Last Updated: 01-04-2025

This Refund Policy outlines the terms under which Social Box Limited ("Social Box," "we," "us," or "our") processes refunds for verification fees paid by users on our platform.

By purchasing verification on Social Box, you agree to this policy. If you do not agree, please do not proceed with payment.

1. General Refund Policy

• Verification fees are non-refundable, except in cases where Social Box is unable to verify the user despite the submission of all required information.
• Once a user is successfully verified, no refunds will be issued under any circumstances, including but not limited to:
• User dissatisfaction with the verification process.
• Account suspension or termination due to violations of our Terms and Conditions.
• Voluntary deactivation or deletion of the account.

2. Eligibility for Refund

A refund may be considered only if:

• The user has submitted all necessary documents and information correctly.
• Social Box fails to complete verification within 20 business days.
• The verification rejection is due to an error on our part (not incomplete or incorrect user submissions).

Refund Process:

• The user must contact support at contact@socialboxlimited.com within 10 business days of the failed verification.
• Provide proof of submission (e.g., confirmation emails, screenshots).
• Our team will review the case and process a refund if deemed valid.

3. Non-Refundable Scenarios

No refunds will be given if:

• The user provided incomplete, incorrect, or fraudulent information.
• The user changed their mind after payment.
• The account was suspended/banned for violating policies.
• The user did not follow verification instructions.

4. Refund Method & Processing Time

• Approved refunds will be issued via the original payment method.
• Processing may take up to 10 business days.

5. Disputes & Chargebacks

• Unauthorized chargebacks or disputes may result in account suspension.
• If you believe a refund is justified, contact us first before initiating a chargeback.

6. Changes to This Policy

We may update this policy; changes will be posted on our website.

7. Contact Us

For refund requests or questions:
Email: contact@socialboxlimited.com
Subject Line: "Refund Request – [Your Social Box ID]"

By paying for verification on Social Box, you acknowledge that you have read, understood, and agreed to this Refund Policy.